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Help & information

Find an answer, get help with a lab, or ask us about your account.

Contact us

Stuck on a step? Start with the troubleshooting library below. When email support opens, include your lab link, step number and exact error message so we can help you find the next step.

Support email · coming soon

support@cloudseam.tech

This mailbox is being set up and is not receiving messages yet. Please use the troubleshooting library and FAQ while we prepare email support. We’ll enable the email link after delivery has been tested.

Need a quick check first? Browse common troubleshooting tips →

Frequently asked questions

Where do I find my class?

Open Learning Paths, choose your career pathway, then select a subject. Each subject lists its labs in order. All Courses lets you browse subjects directly, and Search finds a particular topic.

Will my progress follow me to another computer?

Guest progress stays in the browser you used. Account progress on the connected academy is saved after you sign in. The public site currently supports guest learning; public account sign-in is not connected yet. Visit My profile to see the options available on this site.

Does clicking Run control my computer?

The hosted website cannot run commands on your computer by itself. Real terminal output requires the authenticated local companion. Otherwise, copy the command into the application named in your lesson. Open the terminal setup guide →

Are the pictures recordings of my own lab?

No. Pictures are interface references or labeled training illustrations. Names and controls can vary by software version. Your lesson explains the values to enter and what to check on your own machine.

Are cloud usage and software licenses included?

Azure usage, virtual machines, vendor licenses and exams are separate unless an offering explicitly includes them. A lesson does not create a cloud account or grant a software license. Follow the budget and cleanup steps in each cloud lab.

What should I do if a screenshot or step looks wrong?

Keep a note of the lab link, step number, software version and what your screen shows. Email support is coming soon; its availability is shown at the top of this page. Keep your saved progress rather than starting the whole course again.

Payments & subscriptions

Paid subscriptions are not available yet. This website does not currently collect payments or start recurring charges.

Our plan names are Free Tier and Apex Tier. Prices, paid benefits, renewal terms and refund rules have not been announced. See Plan information →

Before you pay

Any future checkout must show the plan’s included features, total price, currency, billing interval, applicable taxes, renewal terms, cancellation process and refund policy before you confirm. Those terms will be available here before paid enrollment opens.

Cancellations, refunds or an unexpected charge

There is no active subscription checkout to cancel here today. Email support is being set up before paid enrollment opens. Once available, a billing request should include the account email, charge date and receipt reference, never a full card number. Closing a browser tab does not cancel a subscription with an external service.

Your account & privacy

On the connected academy, we store your profile name, optional contact email and phone, learning progress and recent lesson activity in Cloudflare D1. Sign-in is managed by the hosting platform. Our application does not store your sign-in password.

Guest progress and bookmarks are stored in your browser. Clearing site data can remove them. The public Vercel site currently uses this guest mode rather than a connected customer-account database.

Your profile lets you edit your name and optional contact details. Email support for further account-data requests is being set up; check the Contact us section for availability. Ownership verification will be needed for account-data requests. If account or payment providers change, this information will be updated before the new services go live.

CLOUDSEAMTECH

About SONIC-Academy

We build practical, self-paced IT training. Start with the basics, try each task in your practice environment, and learn to explain what you checked and why it matters.

Our pathways cover Windows System Administration, Azure Cloud Engineering, Cyber Analyst skills and Linux System Administration.

Business name: Cloud Seam Technologies.
Location: Delaware, United States.
Support email: support@cloudseam.tech · coming soon.

Training is independent. Vendor names identify the tools being taught; course completion does not grant a vendor certification. The full purchase terms and required seller details will be supplied before paid enrollment opens.

Download the transparent cloud artwork (PNG) ↓